Privacy Policy & Privacy Notice

1. Our Privacy Approach

Property matters can involve identity records, ownership documents, financial information, communications and dispute material. SureLig collects and uses information for defined service, security, record, compliance and customer-support purposes and limits access according to the work being performed.

2. Who This Policy Covers

This Policy applies to personal information processed through SureLig's website, enquiry channels, customer onboarding, property verification, transaction support, property-problem/dispute support, customer service and related case-management activities. It may cover customers and, where relevant, buyers, sellers, owners, co-owners, heirs, representatives, witnesses, professionals, referrers and other persons whose information appears in lawfully obtained case material.

3. Information We May Collect

4. Where Information Comes From

• Directly from you or a person acting with appropriate authority.
• Another party to the property matter where information is relevant to the selected service.
• Public/official records and lawful information sources used for the property review.
• An engaged advocate, valuer, engineer, bank/provider or other professional involved in the workflow.
• Website systems and service providers used to operate the platform.
• Lawful communications, proceedings or records supplied for an existing property problem.

5. Why We Use Information

• Respond to enquiries and identify the service required.
• Create and manage a Case ID, Service Order and customer relationship.
• Verify identity, role, capacity and authority relevant to the case.
• Collect, organise and review property documents, records and disclosures within selected scope.
• Identify missing information, contradictions, open points and case status.
• Coordinate transaction, registration, closing or post-transaction work selected by the customer.
• Organise facts, evidence, chronology and professional handoff in an existing property problem.
• Coordinate advocates, professionals, banks/providers or authorities where required.
• Process service fees, invoices, taxes, refunds and accounting records.
• Provide support, grievance handling, corrections and case updates.
• Protect the platform, prevent misuse, investigate security incidents and maintain audit records.
• Meet legal, regulatory, court, authority, tax, accounting and record-preservation requirements.

6. Basis for Processing

SureLig processes personal information only where there is an appropriate lawful basis for the activity. Depending on the processing and the law in force at the relevant time, this may include consent, processing connected with a requested service or another lawful basis recognised by applicable law. Where consent is the basis, the relevant collection flow identifies the purpose and available withdrawal method. Withdrawal applies prospectively and may affect a service that cannot reasonably continue without the information concerned.

7. Property Information About Other People

If you submit another person's personal information, you should have an appropriate lawful basis or authority to provide it and avoid supplying information that is not relevant to the case. SureLig may limit, redact, separate or decline unnecessary third-party information and may request authority where the relationship or capacity is unclear.

8. When We Share Information

SureLig shares information only to the extent reasonably connected with the relevant purpose, service or legal requirement. Recipients may include:

• Engaged advocates and other qualified professionals working on the case.
• Banks, lenders, payment or other authorised providers where the selected transaction workflow requires involvement.
• Technology, hosting, communications, document-management, e-sign, payment, accounting or security vendors actually used to operate SureLig, subject to appropriate controls.
• Government authorities, registration/revenue bodies, courts, tribunals, police or other competent bodies where disclosure is required or lawfully made.
• Another transaction party where the selected service requires controlled exchange of relevant information and the disclosure is appropriate.

SureLig does not treat customer case files as a public database.

9. Access Controls & Confidentiality

• Case access is assigned according to role and service need.
• Employees and service personnel receive only access needed for their work.
• Professional case material may be separated where professional confidentiality or conflict controls require it.
• Sensitive case documents should not be moved through unauthorised personal accounts or devices.
• Material access, upload, change and handoff events may be logged where the deployed system supports logging.

10. Security

SureLig uses administrative, technical, operational and physical measures appropriate to the information and service environment, including controlled access, authentication controls, secure storage/transfer measures, backup/recovery, vendor review, incident response, version/audit-trail controls and staff confidentiality procedures.

11. Retention & Deletion

SureLig retains information for periods reasonably required for the service, customer relationship, audit trail, dispute/evidence needs and applicable legal, tax, accounting, professional or regulatory requirements. Active disputes, legal holds or authority directions can extend retention. When information is no longer required under the applicable basis, SureLig follows controlled deletion, anonymisation or archival as appropriate.

12. Your Privacy Requests

Subject to law applicable at the time of request, you may contact SureLig regarding access to information about processing, correction/update of inaccurate personal information, erasure where applicable, consent withdrawal where consent is the basis, or a privacy grievance. Identity and authority may be verified before a request is acted upon.

Privacy Request Channel: support@surelig.com

13. Grievances

Privacy concerns may be raised through the published privacy/grievance contact. Provide enough information to identify the relevant account or Case ID and issue. Grievance Officer: MOHIT; email: grievance@surelig.com.

14. Children

SureLig property services are intended for persons who can lawfully enter the relevant service or act through an appropriate representative. Where a property matter requires information about a child, it will be handled only for a relevant lawful case purpose and under additional process required by applicable law.

15. Cookies, Analytics & Similar Technology

This launch version uses only essential browser storage needed for basic website operation and the cookie/notice preference. Advertising and behavioural analytics cookies are not enabled by default. If analytics, advertising or other non-essential technologies are introduced later, the Privacy Policy and consent controls will be updated before or when required by applicable law.

16. Communications

Contact details may be used for service messages, case updates, document requests, security alerts, invoices and customer support. Promotional communications, if introduced, will follow applicable consent/preference and opt-out requirements.

17. Data Location & Cross-Border Processing

SureLig may use technology providers whose systems or support operations involve processing in more than one location. Before such processing is adopted, SureLig will assess the provider and applicable legal restrictions and maintain required contractual and security controls. Applicable restrictions on transfer or processing in a country/territory will be followed.

18. Security Incidents

If SureLig identifies a personal-data or information-security incident, it will follow an incident-response process to contain, assess, document and address the event. Notifications to affected persons, authorities or the Data Protection Board will be made where and when applicable law requires them.

19. Public Records & Case Reports

Information obtained from a public or official source may still be handled as part of a confidential customer case. SureLig does not publish a person's complete property case merely because some underlying information is publicly accessible. Case reports are prepared for the identified case, selected scope and relevant cut-off date.

20. Changes to This Policy

SureLig may update this Policy when law, regulation, technology, vendors or services change. The current public version shows its effective date/version. Material changes affecting an active processing relationship will be communicated or presented for fresh action where applicable law requires it.

21. Legal Transition

India's Digital Personal Data Protection framework has phased commencement. SureLig applies provisions in force at the relevant time and will update notices, consent flows, rights handling, security, breach and retention processes as additional provisions and rules commence. This does not reduce privacy or information-security obligations already applicable under other law.