Case Setup
Identify the customer role, property, location, transaction stage and known issue; create a Case ID.
CASE WORKFLOW
How SureLig Works
You do not need to know every document or check before contacting us. Start with the property, your role and the issue; the required path is then organised.
Scope & Document Path
Map the property type and case facts to the documents, records, declarations and professional inputs relevant to the selected service.
Customer & Property Information
Collect relevant identity, capacity, property, loan, prior transaction, possession or dispute information.
Document & Record Review
Organise and review selected documents, available official records, transaction chain, mortgage material and missing or conflicting items.
Disclosure & Issue Review
Compare material party disclosures with documents and available evidence; record prior arrangements, claims and contradictions.
Specialist Review When Required
Route legal opinion, representation, valuation, technical assessment, banking action or another specialist function to the qualified professional/provider.
Case Status & Action Path
Translate completed work and unresolved material items into CLEAR, AMBER, HOLD or STOP workflow status.
Transaction / Resolution Coordination
Track the next steps for an active transaction or existing property problem, including documents, professionals, registration, evidence or resolution actions.
Final Record & Closure
Close through a documented record of completed work, findings, delivered documents and any remaining action outside the selected scope.