Operational rules for approved advocates and other qualified professionals working through a SureLig case workflow.
Role and scope
The professional provides only the professional work specifically assigned in the SureLig case or Service Order. Professional independence remains with the professional and SureLig does not guarantee any legal outcome.
Confidentiality and minimum-necessary access
Professional access is case-scoped. Client name, mobile, email and other direct contact details should remain masked unless SureLig expressly authorizes disclosure for a documented operational or legal reason.
No direct dealing / bypass rule
The professional must not solicit, divert, privately contract with, or collect unrecorded payments from a SureLig client outside the authorized case workflow. Any request for separate work or payment must be disclosed to SureLig before proceeding.
Withdrawal / reassignment
A professional may request withdrawal for conflict, incapacity, professional reasons, non-payment of an agreed professional fee, client conduct, or another documented ground. SureLig may suspend access, reassign the case or close access when operationally necessary, subject to applicable professional duties and law.
Fees and payment record
Professional fees and third-party charges must be recorded in the case. No informal cash collection through the platform. A payment already committed to a third party may not be refundable merely because a client later cancels; refunds are handled according to the agreed policy and applicable law.
Advertising and professional conduct
Professional participation does not authorize solicitation or advertising that conflicts with applicable Bar Council rules. The Ministry of Law and Justice has stated that Rule 36 continues to prohibit direct or indirect solicitation/advertising by advocates.
Closure and records
Deliverables, clarifications, withdrawal notices and final status should be uploaded to the case. The professional remains responsible for the accuracy and professional quality of work they independently provide.
Important
This page is a business-operational template for discussion and execution. The final signed version should be reviewed for the specific service, party, jurisdiction and transaction before use.
