Client-side engagement rules for scope, evidence, communication, payments, cancellation and controlled professional coordination.
Scope of SureLig service
The client engages SureLig for the selected property verification, transaction-safety, fraud-risk support or coordination scope. Exact deliverables, timing and exclusions are confirmed in the Service Order or case record.
Client information duty
The client should provide accurate documents and material facts and promptly disclose known disputes, prior transactions, notices, loans, powers of attorney or other matters that may affect the scope.
No direct dealing with assigned professionals
The client should use the SureLig controlled communication route for case work. Direct private instructions, payments or side arrangements with an assigned professional should not be made without SureLig authorization.
Professional independence
When a qualified advocate, valuer, surveyor, engineer or other specialist is assigned, that professional remains independently responsible for their professional work. SureLig coordinates scope and evidence; it does not replace the specialist judgment.
Withdrawal / cancellation
A client may request cancellation or withdrawal at any time, but charges for work already started, committed third-party costs, specialist charges or completed deliverables may remain payable. Refunds, where applicable, follow the published policy, Service Order and applicable law.
Non-refundable service components
Unless a written policy or applicable law says otherwise, service/processing fees that have become earned through commencement of work are non-refundable. Government, record, travel or third-party charges may be non-refundable once incurred.
Case closure
A case may be closed when the agreed scope is delivered, the client withdraws, required information is unavailable, payment is not completed, or the matter is otherwise operationally unsuitable. Closure records should show the reason and outstanding matters.
Important
This page is a business-operational template for discussion and execution. The final signed version should be reviewed for the specific service, party, jurisdiction and transaction before use.
